We're Nichols plc - the home of Vimto, and there is no other business quite like ours!
We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone loves.
At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.
We’re well known for our famous purple drink it’s true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive.
ABOUT THE OPPORTUNITY:
We are looking for two dynamic individuals to join us as Customer Service & Logistics Co-Ordinators to join Nichol’s UK route to market. This is your chance to be part of an ambitious transformation as we migrate from Legacy systems to SAP S4 HANA, unlocking new efficiencies, sparking innovation at every step and igniting Nichols’ growth ambitions for the future.
In this pivotal role you’ll collaborate with our Customers, Third Party Logistics provider, Commercial team, Demand Planners and Supply & Inventory Planners, responsible for putting the Customer at the heart of what we do to “Deliver WOW” to our consumers. You will play an integral role in identifying and delivering opportunities to “Find a Better Way” with our Customers and Logistics partner to achieve fantastic service whilst minimising costs and CO2 emissions. Using our cutting-edge new customer experience management software you’ll demonstrate we’re truly “Passionate About What We Do” at Nichols by continuously monitoring, optimising and elevating performance. Your efforts will ensure every Customer interaction is positive, impactful and unforgettable.
You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to ‘Make Life Taste Better’ for everyone!
YOUR ROLE WILL INCLUDE:
Precise order management: accurately capture and process orders in a timely manner, ensuring everything runs like clockwork for our customers.
Stock Allocation Excellence: Strategically allocate stock across warehouses to maximize availability and delight customers.
On-Time Order Delivery: Coordinate with our trusted 3PL partners to release orders, meet lead times, and proactively handle any hiccups.
Problem-Solving Hero: Tackle non-conforming deliveries head-on, ensuring stock is promptly returned and ready for action.
Collaboration champion as the voice of the customer service team with confidence and impact. Work closely with internal teams and 3PL partners to solve challenges and drive success together
Customer Communication Excellence: Keep customers informed of any changes, own and resolve issues, and elevate their experience with clear and proactive communication.
Customer Query Expert: Quickly and effectively resolve queries, ensuring a smooth experience every time.-
Data-Driven Change Agent: Generate and analyse data and KPIs to monitor performance, resolve issues, and lead continuous improvement initiatives.
YOU WILL HAVE:
- Experience of fast moving customer service and logistics operations
- Working as part of a team to achieve agreed customer service levels or team objectives
- Working in accordance with standard operating procedure
- Proactive problem-solving and root cause analysis skills
- Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation
- Strong understanding of formulas, pivot tables, VLOOKUP, and data visualisation techniques
- Ability to generate actionable insights from large datasets to identify trends, issues and recommend improvement action
- Ability to manage and maintain accurate master data (e.g. customer information, cost to serve, 3PL master data) within ERP
- Knowledge of and an understanding of governance frameworks
- Strong attention to detail to ensure accurate order management
- Experience of an ERP System (e.g. SAP S4 HANA), Customer Relationship Management Systems, Microsoft Office
YOU MAY ALSO‿
Have experience of working with SAP, and Customer Relationship Management tools
BENEFITS OF WORKING @VIMTO
No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:
- 25 days holiday (with opportunity to buy extra every year)
- A generous pension scheme
- Annual Bonus
- Save as you Earn Share Scheme
- Option to join our private medical cover scheme
AND LET’S NOT FORGET THE PERKS‿
We are also proud to offer:
- Holiday home stay
- Your birthday off work
- 1 day a year off work to volunteer in the community (you choose when and where)
- Help yourself to our drinks and slush drinks when at one of our sites
- Staff shop with discounts on our products
Join us and #findyourdifferent
While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this means every day.
We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and individuality.
Any job offer is subject to an individual’s Right to Work in the UK.
Unfortunately, we are unable to sponsor visas.