Senior Regional Service Technician

Location Warrington
Discipline: Internal
Job type: Permanent
Job ref: 003182
Published: 10 days ago

We're Nichols plc - the home of Vimto, and there is no other business quite like ours!

 

We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone loves.

 

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.

 

We’re well known for our famous purple drink it’s true, but it is our team of talented people that truly make us. We are actively always looking for difference and we are working hard to make sure all our practices are inclusive.

 

ABOUT THE OPPORTUNITY:

 

We are looking for a Senior Regional Service Technician to join our out of home function. This is a field based role covering the North West, but based mainly from our Warrington Hub.  

 

The role of the Senior Regional Service Technician is to lead, deploy, motivate & engage the field based Regional Service Technician team to achieve agreed customer service levels and ensuring safe working systems are embedded throughout daily operations within the field and in depots.

 

You will have responsibility for ensuring customer technical support services are delivered in accordance with the planned schedule and reactive service levels as defined by the customer segmentation framework, and all technical support administration & equipment processes are completed to the required standard.

 

In collaboration with the Operations Team Leader, the role is responsible for managing the utilisation of the Regional Service Technician team, managing equipment asset lifecycle processes, developing and embedding standard operating procedures & safe systems of work, and supporting workplace & facilities management of hub/depots within the region.

 

You will have a fantastic opportunity to play a valuable role in our Vimto journey, helping us to ‘Make Life Taste Better’ for everyone! 

 

YOUR ROLE WILL INCLUDE:

  • Managing the daily performance of the field based Regional Service Technician team driving performance to achieve agreed customer service levels and ensuring all technical support administration & equipment activities are completed to the required standard.

  • Demonstrating effective & empathetic leadership with the ability to engage, motivate, & develop others in accordance with leadership culture, company values and wellbeing & talent strategies.

  • Ensuring compliance to all legal, people, workplace & facilities management, technical, marketing and financial policies & practices and the out of home governance framework within region.

  • Overseeing the equipment & parts asset management lifecycle processes at regional hub/depots – goods receipt of new equipment, equipment returns, viability review, stock holding levels, stock takes, forecasting, ordering, adjustments, responsible waste disposal, and identification of asset write-offs.

  • Supporting the day to day workplace & facilities management of regional hub/depots ensuring excellent standards of housekeeping, adherence to safe systems of work, and managing and/or escalating any non conformances or issues as required.

  • Supporting the development & maintenance of regional standard operating procedures, document control processes and standardised training processes and documentation in collaboration with the Operations Team Leader to ensure content & processes are current, consistent & reflect safety, quality & legal standards.

  • Reviewing progress of direct team members' development, ensures compliance to all mandatory training requirements, and actively manages own development & learning opportunities.

  • Responsibility for completing 2nd line reactive maintenance technical services activities via telephone or on customer premises.

  • Conducting customer surveys at customer premises, identifying appropriate technical solution, logs RAG status and informing commercial team of output.

  • Reviewing DPE Equipment requirements and process customer equipment allocation.

  • Installation of new equipment at customer premises in accordance with DPE install request.

  • Undertaking of planned maintenance activities on customer equipment in accordance with the schedule.

  • Completing asset movement and uplift requests and logs returned equipment at depot/hub.

  • Assessing viability of returned customer equipment and conducts repairs or commences asset write off process.

  • Responding professionally to customer complaints, resolving where able to do so or escalating for further investigation where required.

  • Identifying potential sales opportunities and customer solutions when visiting customer premises.

  • Conducting regular Regional Service Team fleet checks to ensure vehicles are fit for purpose and portray the required external image of Vimto out of home.  

  • Management of allocated vehicle through adhering to regular maintenance and cleanliness requirements and completing daily vehicle checks to ensure safety before use.

  • Supporting the Regional Delivery Operations team to deliver products & consumables within agreed customer service levels.

    YOU WILL HAVE EXPERIENCE IN:

  • Leading and organising a regionally based customer facing technical support team to maximise productivity & achieve agreed customer service levels or team objectives

  • Regional technical service experience ideally within leisure or hospitality

  • Customer complaint management to minimise business & customer satisfaction impact

  • Implementing & working in accordance with safe systems of work and standard operating procedures

  • Involvement in operational improvements projects and change process

  • Asset forecasting & management

  • Developing others through effective coaching and feedback

YOU WILL ALSO HAVE‿

  • Interpersonal skills and the ability to build relationships quickly & effectively across all levels and influence key stakeholders internally & externally
  • Proactive problem-solving & root cause analysis skills
  • Knowledge of operational legal compliance (safety, quality, people, technical) and an understanding of governance frameworks
  • Knowledge of continuous improvement and change management processes
  • Effective organisational skills and ability to multitask in a fast-paced environment
  • Good oral and written communication skills
  • Computer literate and digitally savvy with IT & business systems
  • Understanding of the Out of Home market, products & equipment
  • High level of technical capability across OOH equipment portfolio dependant on regional requirements
  • Fgas capability

 

BENEFITS OF WORKING @VIMTO

 

No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:

  • 25 days holiday (with opportunity to buy extra every year)
  • A generous pension scheme
  • Annual Bonus
  • Save as you Earn Share Scheme
  • Option to join our private medical cover scheme

AND LET’S NOT FORGET THE PERKS‿

 

We are also proud to offer:

  • Holiday home stay
  • Your birthday off work
  • 1 day a year off work to volunteer in the community (you choose when and where)
  • Help yourself to our drinks and slush drinks when at one of our sites
  • Staff shop with discounts on our products

Join us and #findyourdifferent

 

While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this means every day.

 

We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and individuality.

 

Any job offer is subject to an individual’s Right to Work in the UK.

 

Unfortunately, we are unable to sponsor visas.