Customer Service and Logistics Co-ordinator
ABOUT NICHOLS
We're Nichols - the home of Vimto, and there is no other business quite like ours!
We have been making life taste better since 1908. Every day here is bursting with flavour – from the loved brands we’re proud to share with the world, to the energy, ambition and innovative ideas that fizz through our teams.
As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products that everyone loves.
At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. This is a place where you can be yourself, speak up, and get stuck in. We celebrate the wins, cheer each other on and keep things fizzing with positivity. From leaders who listen to teammates who’ve always got your back, its work that feels as good as it tastes!
Nichols is where serious fun meets real opportunities – and where work tastes better.
ABOUT THE OPPORTUNITY:
We are looking for a Customer Service and Logistics Co-ordinator to deliver consistent and positive engagement with customers, providing a personal and memorable experience with every interaction.
You will be responsible for processing customer orders and managing related activities such as stock allocation, returns, credit/debit creation and customer complaints or queries to ensure On-time In-full delivery of products.
You will also be working with Commercial colleagues and customers to identify opportunities reduce costs and CO2 whilst maintaining service.
THE ROLE WILL INCLUDE:
* Ensuring orders are keyed accurately and on time
* Managing stock allocation for orders by warehouse to ensure availability is maximised for customers
* Releasing of orders to ensure lead time is met and any issues are managed
* Ensure any non-conforming deliveries are managed to ensure stock is returned to warehouse
* Keeping customers informed of any changes, escalating, owning and resolving issues
* Collaborating with our internal teams and external partners as required to ensure any issues are managed
* Managing customer queries and complaints to ensure issues are being resolved in a timely manner
* Generating reports and KPIs to ensure performance is managed and owning resolution of any issues
ABOUT YOU‿
To make a splash in this role you will bring‿.
* Strong Interpersonal and communication skills with the ability to build relationships quickly and effectively across all levels and influence key stakeholders
* Proactive problem-solving and root cause analysis skills
* Effective organisational skills and ability to multi-task in a fast-paced environment
* Strong ability to manage multiple priorities and coordinating issue management with other departments
* Excellent proficiency in Microsoft Excel for data manipulation, cleansing, structuring, analysis, and report generation
* Ability to generate actionable insights from large datasets to identify trends, issues and recommend improvement action
Does this sound like something you’d like to pour your energy in to? Apply today and help us continue to make work taste better.
BENEFITS OF WORKING WITH US:
No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we can offer you:
* 25 days holiday (with opportunity to buy extra every year)
* Annual Bonus
* Save as you Earn Share Scheme
* Option to join our private medical cover scheme
* Enhanced Primary Carers leave and sick pay
AND LET’S NOT FORGET THE PERKS‿
We are also proud to offer:
* Holiday home stay
* Your birthday off work
* Free on site parking
* 1 day a year off work to volunteer in the community (you choose when and where)
* Help yourself to our drinks and slush drinks when at one of our sites
* Staff shop with discounts on our products
Apply now if you want a taste of a new career and join Nichols - Where work tastes better.
We are committed to being an inclusive employer and are learning what this means every day.
We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking and individuality.
Any job offer is subject to an individual’s Right to Work in the UK.
Unfortunately, we are unable to sponsor visas.